What does the ombudsman do?
An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsman schemes are independent, free and impartial – so they don’t take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.
What is the role of an ombudsman?
An ombuds may help to resolve issues between parties through various types of informal mediation. Identifies new issues and opportunities for systemic change for the organization. The unique positioning of the ombuds serves to provide unfiltered information that can produce insight to issues and resolutions.
How do I contact local ombudsman?
Call 0300 061 0614 to talk to a complaints advisor about registering a new complaint. The telephone line is open: Mondays 10am to 1pm.